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CLIENT EXPERIENCES

What Audit Leaders Say About Working With Kasturi

Accounts from heads of internal audit and compliance leaders across Malaysia — in their own words, not ours.

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REVIEWS

From Our Clients

ZA

Zulaikha Ahmad

Head of Internal Audit, Klang Valley

The Audit Workflow Review was worth commissioning before we spent anything on software. Kasturi read our actual work-paper templates — not a generic readiness checklist — and the brief they delivered was specific enough to take straight to my audit committee. I had been unsure where to start. That brief answered the question.

April 2025 · Audit Workflow Review

RN

Razif Nordin

Chief Audit Executive, Selangor

We had already looked at a few AI tools informally and weren't sure how to frame the governance question for our audit committee. Kasturi came in, read through our policy library, and produced a usage policy that directly addressed the IIA independence concerns we hadn't fully articulated ourselves. The six-week pilot gave us the evidence base to make a considered decision.

March 2025 · Evidence Reading Pilot

PL

Priya Letchumanan

Internal Audit Manager, Kuala Lumpur

We are a small team of three and the reading load is real. The Workflow Review told us clearly where AI would help and — importantly — where it would not be appropriate given our independence obligations. I appreciated that the brief did not try to sell us on a bigger engagement. It gave us an honest picture.

February 2025 · Audit Workflow Review

SK

Shamsul Kamal

Head of Compliance, Petaling Jaya

The Quarterly Stewardship has become part of our normal audit governance rhythm. Each quarter's brief is something I can table without editing. When there are updates to IIA guidance or Bursa requirements that affect our AI use, Kasturi flags them before I've had the chance to notice them myself.

April 2025 · Quarterly Stewardship

FY

Faridah Yusoff

Senior Internal Auditor, Shah Alam

I attended the auditor training sessions as part of our Evidence Pilot. What I found useful was that the training was not about how to use the tool — it was about how to evaluate what the tool produces. That distinction matters in audit work, and I had not seen it framed that way before.

January 2025 · Evidence Reading Pilot

NB

Norzaini Bakar

Audit Committee Member, Kuala Lumpur

As an audit committee member, I receive Kasturi's quarterly briefs alongside the internal audit reports. The briefs are written in a way that gives me the assurance questions I need to ask about AI use — without requiring me to understand the technology itself. That is the level of accountability the committee role requires.

March 2025 · Quarterly Stewardship

CASE STUDIES

Three Engagement Journeys

CASE-001 · Listed Company, Klang Valley

From Informal AI Use to Governed Practice

CHALLENGE

The audit team of a mid-cap listed company had informally begun using a general-purpose AI tool to summarise regulatory documents. No usage policy existed, and the head of internal audit was uncertain how to frame the governance question for the audit committee ahead of the annual report season.

WHAT KASTURI DID

We reviewed a sample of the AI-generated summaries alongside the original documents, assessed the tool's position relative to IIA independence requirements, and produced a written brief covering: what was working, where the boundaries needed to be clearer, and what the usage policy should say. Timeline: three weeks from document handover to brief delivery.

OUTCOME

The brief was tabled at the next audit committee meeting. The committee accepted the usage policy and asked for quarterly oversight to be put in place. The team then commissioned the Quarterly Stewardship engagement. Eighteen months later, the audit committee's yearly summary notes AI use under a standing governance item.

CASE-002 · Statutory Body, Kuala Lumpur

A Pilot That Found Its Limits Honestly

CHALLENGE

The internal audit function of a statutory body wanted to understand whether AI reading could reduce the time spent cross-referencing evidence against a large and complex policy library. They had a two-person audit team and a growing document volume. Procurement rules required a structured engagement scope before any software evaluation.

WHAT KASTURI DID

We ran the Evidence Reading and Drafting Pilot over six weeks with a selected subset of their evidence files. Bi-weekly check-ins tracked where the tool's cross-reference suggestions were useful and where they were not. The end-of-pilot brief documented both the productivity gains observed and two categories of document type where AI-assisted reading was not appropriate given the sensitivity of the materials.

OUTCOME

The team adopted AI-assisted reading for the two document categories where it had shown clear value. The two categories where it was not appropriate were excluded from use — a boundary that remains in the written usage policy and is reviewed in the quarterly brief. The head of audit reported that having an honest account of what the tool did not do well was more useful than a positive-only evaluation.

CASE-003 · Private Group, Selangor

Starting With a Review, Not a Commitment

CHALLENGE

The group chief audit executive of a privately held conglomerate had received a proposal from an AI platform vendor. The proposal included a readiness assessment but the CAE was uncertain whether the vendor's assessment would be sufficiently independent to take to the group's audit committee.

WHAT KASTURI DID

We conducted the Audit Workflow Review independently of the vendor proposal — reading the group's own work-paper samples and holding one advisory session with the CAE and a senior auditor. Our brief assessed whether the vendor's proposed approach was compatible with the group's IIA-aligned audit charter and where the proposal's framing of "AI conclusions" conflicted with audit independence requirements.

OUTCOME

The CAE used our brief to negotiate a revised scope with the vendor — one that repositioned AI as a reading assist rather than a conclusion-generating tool. The revised pilot was then approved by the audit committee. Total cost of the Audit Workflow Review: RM 1,250. The CAE noted that the brief effectively amended the vendor's proposal before any software contract was signed.

REACH US

Contact Kasturi

+60 14 528 9613

Lot 4-15, KL Sentral

Jalan Stesen Sentral

50470 Kuala Lumpur

Monday – Friday: 8:30 am – 5:30 pm

Closed on Malaysian public holidays

TRUST INDICATORS

Kasturi's Standing

38+

Audit functions advised

4.8

Average client satisfaction

3 yrs

Practice established 2022

0

AI platform partnerships

MIA CPD Programme Recognition

April 2025

IIA Malaysia Practice Note Contributor

2024 · AI Use in Internal Audit

YOUR TURN

Ready to have a short conversation?

We are glad to talk through your team's situation before you commit to any engagement. A brief call is usually enough to clarify whether Kasturi's approach fits what you are trying to do.

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